TERMS AND CONDITIONS
Privacy policy
INTRODUCTION
We at Black Swan Mats and Tiles LTD respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002. The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website. Naturally, if you are not happy with this Website Privacy Policy you should not use this website.
By visiting this website, you are accepting the terms of this Website Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.
TYPES OF INFORMATION COLLECTED
WE RETAIN TWO TYPES OF INFORMATION:
- “PERSONAL DATA”
This is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised and telephone number. Such information is only collected from you if you voluntarily submit it to us. We do not store your credit card information as payments made on this Site are made through either of our payment solutions provider.
- “NON-PERSONAL DATA”
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
PURPOSES FOR WHICH WE HOLD YOUR INFORMATION
- NON-PERSONAL DATA:
We use the Non-Personal Data gathered from visitors to our website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise our website.
- COOKIES
This website uses “cookie” technology. A cookie is a little piece of text stored by the browser on your computer, at the request of our server. Our cookies are not available to other websites. This website will send a session cookie to your computer to store your preferences during your visit. Once you log out or close your browser software this cookie expires and no longer has any effect. You are always free to decline our cookies, if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion. Note that if you decline our cookies or ask for notification each time a cookie is being sent, this may affect your ease of use of this website.
- PERSONAL DATA
We will process any Personal Data you provide to us for the following purposes:
- to provide you with the goods or services you have ordered;
- to contact you if required in connection with your order or to respond to any communications you might send to us;
- To contact you by email for the purpose of sending occasional Newsletters/Special Offers if you agreed to receive such emails at your time of registering with Black Swan Mats and Tiles LTD, you may opt out of this feature by unsubscribing at any time .
- To contact you by email if you have asked to be contacted when an item is back in stock.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
We may provide Non-Personal Data to third parties, where such information is combined with similar information of other users of our website. For example, we might inform third parties regarding the number of unique users who visit our website, the demographic breakdown of our community users of our website, or the activities that visitors to our website engage in while on our website. The third parties to whom we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties.
We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required to fulfil your order (in such circumstances, the third party is bound by similar data protection requirements). We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order to comply with any applicable law, a summons, a search warrant, a court or regulatory order, or other statutory requirement.
SALE OF BUSINESS
We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company provided that the third party agrees to adhere to the terms of the Website Privacy Policy and provided that the third party only uses your Personal Data for the purposes that you provided it to us. You will be notified in the event of any such transfer and you will be afforded an opportunity to opt-out.
SECURITY
Your Personal Data is held on secure servers hosted by Dublin Web Designers. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet . No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.
UPDATING, VERIFYING AND DELETING PERSONAL DATA
You may inform us of any changes in your Personal Data, and in accordance with our obligations under the Data Protection Acts 1988 and 2002 we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database, please email your request to us at info@black-swan.ie. Any such data subject requests may be subject to the prescribed fee.
CHANGES TO THE WEBSITE PRIVACY POLICY
Any changes to this Website Privacy Policy will be posted on this website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any time we decide to use Personal Data in a manner significantly different from that stated in this Website Privacy Policy, or otherwise disclosed to you at the time it was collected, we will notify you by email, and you will have a choice as to whether or not we use your information in the new manner.
Delivery, warranty and returns
Postage and Packaging
All of our deliveries our done within 3-4 working days as long as items are in stock. We use DSV for all of our pallet orders and An Post for our parcel service.
If the original delivery date requested by the customer cannot be met and the customer would rather not wait they are entitled to cancel their order and to receive any refund of any payments made.
If we cannot agree another time for delivery, we offer the customer a full refund.
DSV will call the phone number provided by the customer before delivery or if no one is present at the address.
DSV will not leave the pallet at the address if no one are at home or answer the phone number provided by the customer.
Black Swan Mats and Tiles LTD will not be liable for any claim for compensation whatsoever for failing to deliver on a particular date or time.
Undeliverable Goods
It is your responsibility as the customer to ensure that someone is available at the delivery address you provide when your order is delivered. If, subsequently, your order is returned to us by the carrier because they couldn’t deliver the goods or because you didn’t contact them to re-arrange the delivery or collect your order from their offices when carded, you will be required to pay the original shipping cost and return costs incurred by ourselves. If you choose to cancel your order rather than have it delivered a second time, you will receive a full refund less carriage and return carriage charges incurred by Black Swan Mats and Tiles LTD.
You will also be required to pay a second postage charge in cases where you supplied an incorrect or incomplete delivery address initially, which resulted in return of an order by the carrier.
Pricing
All prices on our website are excluding VAT of 23%.
The 23% Vat will be added at check out
All prices and special offers are subject to availability and change.
Warranty
Unless otherwise stated, all products offered for sale come with 2 years warranty. This is in addition to consumers’ statutory rights.
The colour on outdoor SRB mats is not covered under any warranty as fading is expected. All depending on foot fall and exposure to sun and weather. A sealer can be bought and applied to prevent this.
Customer Service
For customer service please use the contact us page.
Phone or email
We are also open at the trading address Mon-Fri 9.30 to 15.00 or Saturday 10.00 to 13.00
Damages
Inevitably with courier deliveries things may on occasion arrive damaged. If an item does arrive damaged, please contact our customer service team and they can sort any problems out for you very quickly. You must notify us directly within 48 hours of receipt. Understandably we cannot accept damage claims which are notified after this period of time.
Returns
We are very confident that you will be happy with your purchase, but you are welcome to return any item to us within 14 days of delivery. The goods must be unused, in fully resaleable condition and in their original packaging. Please contact us to make arrangements to send it to our warehouse either email us beforehand or call us on 087 906 3728 – once we have received and inspected the goods, your payment will then be refunded within 10 days minus any delivery costs that may have incurred.